LocalGov Drupal is a community of developers, content designers and digital leaders from local councils across the UK, who collaborate on developing a publishing platform that delivers a better digital experience for citizens, improves service outcomes, and saves money.
Research was needed to validate the Beta phase of LocalGov Drupal, in order to:
1. Understand satisfaction and possible improvements
2. Gather evidence of benefits of LGD to develop a business case
“Why did UK councils choose LocalGov Drupal and why didn’t they?”
The research contained two iterative phases of user research, which included interviews and a quantitative survey with councils across the UK, specifically:
1. Councils who are currently on LGD (Content Designers, Product Owners, Developers)
2. Councils who are not on LGD (Content Designers, Product Owners, Developers)
Our insights were delivered in 3 reports, which were presented in a series or workshops that brought together collaborators and councils at the heart of the project.
We were pleased to get the opportunity to present a brief summary of our research at DrupalCon Europe, which you can find here