Haringey Council is the local authority for the London Borough of Haringey in Greater London and services 263,400 residents.
We teamed up with Haringey Council to conduct research with their residents to identify top level usability improvements and pain-points on their current website. This was to inform a range of strategic decisions as the council moves to a new CMS.
“How can we ensure that Haringey residents are taken into account when designing a new website?”
1. Internal stakeholder workshop using Miro to share existing research and identify top areas of interest for this stage of research
2. In-depth interviews with usability testing with 10 residents in Haringey (a mix of gender, age, income brackets)
3. A final stakeholder presentation and workshop
Our insights were delivered in a comprehensive report that covered strategy, design, content and usability. These insights were brought to life with videos of user experiences.
A set of tailored UX recommedations were created to be implemented in the development of the new website – drawing from Jakob Nielsen, our past experiences working on other local council websites, and the design systems from GOV.UK
“Alex and Kayo were great to work with – highly professional and knowledgeable. They carried out in depth user research interviews for us alongside stakeholder workshops, and produced and presented an incredibly clear and detailed report which will form the basis of future research activity informing our new website.”
Digital Communications Manager